Returns & Refunds

Return Policy

Items bought from Black Moon Botanica can be returned within 14 days of receipt of shipment, in most cases. During this period, you can examine the product just like you would when you buy something in a physical store. The product must be in the same condition that you receive it and undamaged in any way. You cannot return a product removed from it’s sealed packaging, unless the item is damaged. 

If you decide to return the items, you’ll need to let us know by sending an email to: onlinehelp.bmb@gmail.com. Please note that you must send the items back within 14 days of informing us.

Processing your return

After we receive your return shipment, we will inspect the returned items and start processing your refund. The money will be refunded to the original payment method you’ve used during the purchase. The refund will be paid within 7 days. You will have to cover the return shipping costs yourself. Please use a tracked service and obtain proof of postage. 

Non returnable items

The following types of items cannot be returned:

• Services that have been started with consent of the buyer. such as: Online Workshops and Astrology Readings.

• Products that cannot be returned after opening them for hygienic reasons, including: Perfume Oils, Ritual Bath Soaks, Mist Sprays, Beard Oils, Facial Oils, Hair Oils, Pillow Potions, Lip Salves, and other cosmetic and body products.

• Products that come sealed and which cannot be returned with a broken seal.